Verizon MPLS Service Level Agreement: What You Need to Know
MPLS or “Multi-Protocol Label Switching” is a telecommunications technology that enables businesses to prioritize and route data traffic across their networks. It provides a high-quality network infrastructure, which can minimize latency and other issues that can occur when transmitting data across long distances. Verizon is among the most popular service providers of MPLS services. However, even with the most reliable network providers, issues can arise. This is where a service level agreement (SLA) comes in.
A service level agreement (SLA) is a contract that outlines the terms and conditions of services that a provider offers to its customers. It specifies the level of service quality the customer should expect, including response times, network availability, and more. This agreement is designed to ensure that both parties understand the expectations of the other, resulting in a mutually beneficial business relationship.
Verizon offers a comprehensive SLA for its MPLS service, which is designed to give customers a guarantee of network availability, performance, and provisioning. The Verizon MPLS SLA offers a high level of reliability and uptime guarantees to its users, making it an ideal choice for businesses that rely heavily on their network infrastructure for day-to-day operations.
The Verizon MPLS SLA guarantees that its network will be available for at least 99.999% of the time. This means that the network will not be down for more than 5.26 minutes per year. Verizon also guarantees that it will respond to outages within a specified time frame. For example, if the network is down, Verizon commits to responding to the issue within one hour. If Verizon fails to meet these guarantees, customers are entitled to receive service credits based on the severity of the issue and the length of time that the network was unavailable.
The Verizon MPLS SLA also offers performance guarantees for latency, jitter, and packet loss. Latency refers to the time it takes for data to travel from one point to another over the network. Jitter is the variation in delay that can occur when data is being transmitted. Packet loss is the loss of data packets during transmission. Verizon guarantees that its network will have less than 50ms of latency, less than 4ms of jitter, and less than 0.1% packet loss.
In conclusion, if you are considering MPLS services for your business, the Verizon MPLS SLA offers a high level of reliability and performance guarantees. By choosing Verizon for your MPLS needs, you can be confident that your network infrastructure will be available when you need it, and that any issues that arise will be resolved quickly and efficiently.